(TTY for hearing impaired 711)
8:00 a.m to 8:00 p.m in your local time zone, 7 days a week. Members, please call the number on the back of your Member ID card
Medicare Advantage Disenrollment Period (MAPD)
During this time, you may disenroll from a Medicare Advantage plan and return to Original Medicare. Requests to disenroll will be effective on the first day of the month following your disenrollment request.
If you switch from a Medicare Advantage plan to Original Medicare during this time, you’re eligible for a Special Election Period (SEP)* and can enroll in a stand-alone Medicare Prescription Drug Plan. Your prescription drug coverage will begin the first day of the month after the plan receives your enrollment form.
*Note: if you enrolled in a Medicare Advantage Private Fee-for-Service (PFFS) plan that does not have prescription drug coverage, you must request disenrollment from the plan in order to be eligible for this SEP.
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Members, please call the number on the back of your Member ID card for any questions regarding your plan.
Fill out the form below to set up a meeting with one of our representatives to discuss what plans are available in your area and which ones will fit your needs.
Find out if there is a Neighborhood Meeting in your area.
1-866-249-86688:00 a.m. to 8:00 p.m. in your local time zone (TTY users call 711) 7 days a week.
P.O. Box 740445
Houston, Texas 77274-0445
Click here for Fraud Waste and Abuse information.
Find all the plans in my area.
1-866-249-8668 (TTY users call 711)8:00 a.m. to 8:00 p.m. in your local time zone 7 days a week.
Need help? Call 1-866-249-8668 (TTY for the hearing impaired 711)
8:00 a.m. to 8:00 p.m. in your local time zone, 7 days a week
Today's Options® PPO, Today's Options® PFFS, TexanPlus® HMO, TexanPlus® HMO-POS and Tribute® HMO SNP are Health plans with a Medicare contract. Enrollment in these
plans depends on contract renewal.